‘There’s a lot of alienation going on’: new minister Beech tasked with fixing ‘pain points’ in federal service delivery to public, say politicos

The creation of the citizens' services portfolio shows the government wants to do 'a much better job of serving the public,' says former Liberal staffer Sheamus Murphy.

Minister of Citizens’ Services Terry Beech outside Rideau Hall. The creation of the new portfolio shows the government wants to do 'a much better job of serving the public,' says former Liberal staffer Sheamus Murphy.The Hill Times photograph by Andrew Meade

News

BY MIKE LAPOINTE

August 21, 2023

The creation of a new cabinet position devoted to citizens’ services shows that the government “obviously know they have an issue” on the file, according to Ipsos Public Affairs CEO Darrell Bricker.

To keep reading, subscribe and become a political insider.

Only $7.76 a week for an annual subscription.

Enjoy unlimited website access and the digital newspaper.

Cancel anytime.

Already a Subscriber?

Get Today’s Headlines Newsletter

Your quick scan of the news you need each weekday to be the smartest person in the room.

By entering your email address you consent to receive email from The Hill Times containing news, analysis, updates and offers. You may unsubscribe at any time. See our privacy policy