Feds underestimated complexity, ignored concerns about Phoenix pay system, review finds

An independent consultant's report laid out 'lessons that are yet to be learned' more than a year after the problem-plagued pay system was first launched.

Treasury Board President Scott Brison, left, and Public Services and Procurement Minister Carla Qualtrough take questions from reporters on Oct. 5 after they released an independent review of what went wrong with the Phoenix pay system rollout. The Hill Times photograph by Andrew Meade

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BY EMILY HAWS

October 6, 2017

An independent report on the problem-plagued Phoenix pay system rollout released Thursday says the government underestimated its complexity. Public Services and Procurement Minister Carla Qualtrough (Delta, B.C.) apologized to aff...

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