CRA pilots AI to help with human resources, labour relations, as unions press for more consultation

The Canada Revenue Agency spent $4,900 on the four pilots, with experiments including generative AI in workforce adjustment, labour relations, and performance management.
Artificial Intelligence and Digital Innovation Minister Evan Solomon has pushed departments to expand their use of AI, a mandate CRA's human resources pilots fall under.The Hill Times photograph by Andrew Meade
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BY MZWANDILE PONCANA
August 22, 2026

The Canada Revenue Agency has launched four generative-AI pilots in human resources (HR) since January 2025, including experiments in workforce adjustment, labour relations and performance management. But the testing is drawing scrutiny from public-service unions over CRA’...

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