Shortened timeline to launch Phoenix replacement carries ‘risk’ with ‘substantial’ backlog, warns AG report
Auditor General Karen Hogan said the backlog of pay issues needs to be eliminated as soon as possible in order to prevent transferring these unprocessed transactions to a new pay system.
As the federal government prepares to replace its much-maligned Phoenix pay system, progress has been limited in reducing the backlog of existing pay issues, according to a report from Canada’s auditor general, which says the lingering problems could risk the effectiveness...
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