Auditor General to probe Canada Revenue Agency’s phone system contract
Auditor General Karen Hogan’s scathing report on CRA’s call centres mostly focused on long wait times, unanswered calls, and inaccurate tax information provided to Canadians, but also found a lack of oversight for the phone system’s vendor invoices.
Canada’s auditor general says she has launched an investigation into the Canada Revenue Agency’s management of the contract for its call centre’s telephone systems after a recent report found a lack of oversight of vendor invoices.
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