Some public service pay issues due to management mistakes, not Phoenix pay system, says federal official

Pay accuracy across the public service is at 98.4 per cent, and remaining errors stem from manager delays or errors at the human resources level, says Alex Benay, associate deputy minister at Public Services and Procurement Canada.

Public Services and Procurement Associate Deputy Minister Alex Benay said while the Phoenix Pay system is not always perfect, but currently, pay errors are stemming from human errors among management within the public service.The Hill Times photograph by Andrew Meade

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BY MARLO GLASS

October 29, 2025

A senior official from Public Services and Procurement Canada says some lingering pay issues in the federal public service are in part due to human error, and not entirely the fault of the much-maligned Phoenix pay system.

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