CRA has ‘eroded trust,’ Senator says, as minister tasks agency with creating 100-day improvement plan

After persistent call centre delays, the agency has been instructed to take 'concrete steps' to improve service, but one tax lawyer is dismissing the 'vague' ministerial decree as a 'publicity stunt.'

Finance Minister François-Philippe Champagne called for the Canada Revenue Agency to 'implement' a 100-day plan to reduce 'unacceptable' delays and strengthen services.The Hill Times photograph by Sam Garcia

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BY MARLO GLASS

September 3, 2025

Senator Percy Downe says the Canada Revenue Agency’s 100-day plan to reduce call centre wait times will bring “clarity” on long-standing issues within the agency, which has come under fire for ballooning call wait times amid staffing cuts.

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