Unions seek government to fix Phoenix problems ‘once and for all’

The most recent data shows a backlog of 372,000 transactions, of which 53 per cent were more than a year old.

The government is using a virtual assistant tool that uses artificial intelligence to help clear the backlog of pay discrepancies caused by the Phoenix system.The Hill Times photograph by Andrew Meade

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BY STEPHEN JEFFERY

March 8, 2025

Public service unions have urged the federal government to speed up the backlog of payroll problems affecting the bureaucracy after marking the ninth anniversary of the rollout of the beleaguered Phoenix pay system.

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