Reinventing Canadian public services: use technology to drive outcomes

As we watch the U.S. transform, we must also leverage technology to rethink our approach to public service.
Terry Beech
Citizens’ Services Minister Terry Beech. The shift to outcomes over process is a wake-up call: our system is inefficient, and it's failing its citizens, writes Lucas Matheson.The Hill Times photograph by Andrew Meade
Opinion
BY LUCAS MATHESON
February 17, 2025

The standoff with the United States has shown Canadians that we’re entering a new, volatile world order.

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