‘In the new world order,’ feds must work with industry to fix IT procurement problems, say experts

New research examining IT procurement failures—the ArriveCan app, the Phoenix pay system, and Employment and Social Development Canada’s benefits modernization system—reveals three common issues: inadequate accountability, lack of internal expertise, and changes in scope.

Public Services and Procurement Minister Jean-Yves Duclos says information technology 'is one of the areas that needs improvement in the public service.'The Hill Times photograph by Andrew Meade

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BY IREM KOCA

June 27, 2024

The federal government needs to seriously rework the way it spends billions of dollars on large-scale information technology procurement projects, say industry experts, after costly failures such as the nearly $60-million ArriveCan application, and the disastrous Phoenix pay...

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