Barriers to overhauling Ottawa’s service delivery and secrecy culture

Ottawa's rigid management style is stymying service delivery and disclosures, and is increasingly out of touch and out of control.
In her latest reports released last week, Auditor General Karen Hogan documents Ottawa's continued service delivery ineptness, writes Ken Rubin.The Hill Times photograph by Andrew Meade
Opinion
BY KEN RUBIN
October 25, 2023

OTTAWA—Recently, Canadians were presented with three striking examples of how entrenched and adverse to change senior management is in Ottawa.

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