Uptick in Phoenix backlog due to number of transactions growing ‘significantly’ in recent years, says PSPC, as unions decry lack of progress

'There’s no excuses after seven years,' says a Public Service Alliance of Canada spokesperson of the ongoing issues with the Phoenix pay system. The government has hired several hundred additional pay processors and pay support agents.

Public Services and Procurement Minister Helena Jaczek, left, and Professional Institute of the Public Service of Canada president Jennifer Carr. According to the government, there were 230,000 Phoenix pay system transactions in the queue that were not 'not part of normal workload' compared to March 2021, when there were 94,000.The Hill Times photograph by Andrew Meade, photograph courtesy of PIPSC

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BY MIKE LAPOINTE

June 26, 2023

The federal government says the increase in the backlog of financial transactions within the problem-plagued Phoenix pay system is due to a big increase in submissions since 2021, but the president of the second-largest federal public service union says “no other company, ...

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