Phoenix pay system backlog increased by 20,000 cases this month

The number of backlogged cases rose from 237,000 in August to 257,000 this month, as the processing of new contracts proved to be 'more complex and time consuming than initially anticipated.' But the government says it's increased staff to deal with the problem.

Public Services and Procurement Minister Carla Qualtrough, pictured left, is the minister responsible for the Phoenix pay system. She inherited the problem-plagued file in an Aug. 28 cabinet shuffle from retiring minister Judy Foote.The Hill Times file photograph

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BY EMILY HAWS

September 30, 2017

The backlog of cases carried out through the Phoenix pay system rose 20,000 in the last month because processing pay changes from new collective agreements proved to be "more complex and time consuming than initially anticipated," according to a Sept. 29 government update. The number of pay change...

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