Directing MPs through new call centre for immigration cases disastrous, say critics

The move was meant as a 'a single point of contact dedicated for MPs' to streamline and boost service, the department says. Some MPs say that's baloney.

NDP and Conservative immigration critics, Jenny Kwan and Michelle Rempel, both say they have received complaints from their colleagues about the new 'information centre' line for MPs to inquire about immigration cases on behalf of their constituents.The Hill Times photographs by Jake Wright

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BY CHELSEA NASH

August 17, 2016

Opposition MPs say they are incredibly frustrated with a new method for MPs to get information from the government about immigration case files, quietly introduced by the Liberals in April. Both NDP MP Jenny Kwan (Vancouver East, B.C.), immigration critic for her party, and Conservative MP and im...

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