Survey shows 58.3% among government departments unsatisfied with Shared Services Canada

The embattled department will now have to balance completing the government-wide IT consolidation initiative which is already massively delayed.

Auditor General Michael Ferguson found that Shared Services Canada, which has an annual budget of more than $1.4-billion and more than 6,100 employees, is running late on implementing its major projects and lacks a clear understanding of what level of service is expected.The Hill Times photograph by Jake Wright

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BY RACHEL AIELLO

February 15, 2016

A Shared Services Canada internal survey of 42 federal departments reveals that 58.3 per cent of respondents are unsatisfied with the embattled department's services, according to a recent internal survey obtained by The Hill Times. The results of the “customer satisfaction questionnair...

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