Taxpayer watchdog reports another ‘surge’ in complaints about CRA in 2025-26
The CRA lacks transparency, and 'continues to mislead Canadians ... and it’s a problem that needs to be addressed,’ says Senator Percy Downe after the taxpayers' ombud's report detailed a 27 per cent year-over-year increase in complaints.
The Canada Revenue Agency’s watchdog says it received another “surge” of complaints about the tax agency last year, with most gripes relating to long wait times and inaccurate information given out by agents at its contact centres.
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