Taxpayer watchdog reports another ‘surge’ in complaints about CRA in 2025-26

The CRA lacks transparency, and 'continues to mislead Canadians ... and it’s a problem that needs to be addressed,’ says Senator Percy Downe after the taxpayers' ombud's report detailed a 27 per cent year-over-year increase in complaints.
François Boileau, Canada's taxpayers' ombudsperson, reported the complaints against the CRA in 2025–2026 were the highest number his office had received in three years.

The Canada Revenue Agency’s watchdog says it received another “surge” of complaints about the tax agency last year, with most gripes relating to long wait times and inaccurate information given out by agents at its contact centres.

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