Champagne says CRA is taking a ‘step in the right direction’ after 100-day plan shows improvements

Officials from the Canada Revenue agency say that while call wait times have improved, the agency will never be able to answer 100 per cent of the calls it receives.

Finance Minister François-Philippe Champagne called for a 100-day improvement plan for the agency in early September because it was 'not meeting the expectations of Canadians.'The Hill Times photograph by Andrew Meade

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BY MARLO GLASS

December 11, 2025

Canada’s finance minister says the Canada Revenue Agency has improved its performance following a 100-day sprint to fix its services, though officials say the tax agency will never be able to pick up the phone every time it rings.

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