Air Canada mess is a lesson for government

The federal government’s goal of reducing spending across the board is too much like Air Canada cutting all of its flights overnight without due process. Budgeting is both about money and effectiveness. When the focus is only on the money, the link to the end user’s satisfaction is broken.
Rose LeMay writes that the federal government should heed lessons from Air Canada's choice to focus on less spending, thereby ignoring the needs of the end user.

Air Canada had a bit of a snafu last week. Negotiations broke down on the issue of free labour by flight attendants, as in the work they do to guide people on planes, seat them, and then to help them disembark on the other end. 

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