CRA complaints on the rise as deep job cuts forecast: ‘I’ll be honest, we’re swamped’

Taxpayers' ombudsperson François Boileau says his office saw record-high complaints during the COVID-19 pandemic, and his office continues to be ‘swamped.’

Finance Minister François-Philippe Champagne is responsible for the Canada Revenue Agency.The Hill Times photograph by Andrew Meade

News

BY MARLO GLASS

August 12, 2025

The Canada Revenue Agency's watchdog says complaints are on the rise, while the agency forecasts a 10-per-cent reduction in staff over the next three years.

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