The urgent need for user-centric digital services in Canada’s public institutions

Imagine a single secure session with access to all public services, from hospitals to transportation and taxes. This would relieve pressure on our public system and significantly reduce stress in people's lives.

Immigration Minister Sean Fraser is at the helm of one federal department that committed to transitioning to providing digital services for its clients; however, it hasn't been without criticism from those who say the system can be difficult to use. The Hill Times photograph by Andrew Meade

Opinion

BY DON CUTHBERTSON, PATRICK DROLET

May 11, 2023

The global economy is rapidly migrating towards secure digital environments, and the public service is following. According to the OEC...

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