Shared accountability is key to protecting passenger rights, says WestJet CEO

Shared accountability will provide a better more seamless passenger experience.

Every stop in the guest journey, and every provider who can contribute to a delay or cancellation should be held accountable, writes Alexis von Hoensbroech, chief executive officer of WestJet.Photograph courtesy of Pixabay

Opinion

BY ALEXIS VON HOENSBROECH

February 20, 2023

WestJet was founded on the idea of improving air travel for Canadians and making it affordable for everyone. That valued relationship with our guests is embedded in our DNA. In order to improve the guest experience, we are advocating for a system of shared accountability as ...

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