Air passenger rights in Canada: a case of misdirection, but the real issue is lack of competition

The federal government should focus on policies that increase and encourage airline competition.

Firms that disappoint their customers drive them into the arms of their competitors and this competitive discipline helps maintain standards of service quality, writes Bill Morrison, associate professor of Economics at the Lazaridis School of Business and Economics at Wilfrid Laurier University.Photograph courtesy of Pixabay

Opinion

BY BILL MORRISON

February 20, 2023

There are many instances in which private-market firms may fail to deliver a product or service quality as advertised. Restaurants mess up bookings, appliance retailers cancel deliveries, and tradespeople don’t show up. Yet, there are no regulations compelling such busines...

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