Focus on service delivery, not where bureaucrats’ work is done

Tinkering with one element of the terms and conditions of employment of public service employees while ignoring the need to evolve the basic service delivery model for Canadians will only lead to greater deterioration of support and confidence in the federal public service overall.

Treasury Board President Mona Fortier makes an announcement outside of the House of Commons on Nov. 29, 2022. Now is the time for reformulating, revitalizing, and reinvigorating the federal public service delivery model for the next decade and beyond, writes Don Head. The Hill Times photograph by Andrew Meade

Opinion

BY DON HEAD

January 25, 2023

I continue to be intrigued by the ongoing debate about the in-office work regime going on between the Treasury Board and federal public service unions. I want to say up front that both sides are entitled to their views and perspectives about what is required, and there are s...

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