The future of digital ID depends on earning the confidence of Canadians

While three-in-four Canadians agree that they should be able to access government services online, six in 10 say they want better security protections when doing so.
What is often overlooked is that the push to digital has not been a universal panacea. Recent trends to limit cash usage in an effort to minimize physical contact have exposed gaps in the system, writes Mark O'Connell.
Throughout this year, measures instituted to control the COVID-19 pandemic have placed a spotlight on the state of digital readiness and the ability—or inability—for citizens, businesses, and governments to access or provide key services, conduct business, and interact securely online. These ev...

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