Civil Circles

To be a real leader, Canada must digitize government, inside and out

As the public sector considers digital transformation, decision makers need to reflect on which government processes deliver value to citizens and which don’t.

The federal government hosted a digital user expo at the National Defence headquarters in January as part of its process to find a replacement for the Phoenix payroll system. The government must first attract digitally driven public servants to successfully transform to a digital government, writes Marc LeCuyer.The Hill Times photograph by Andrew Meade

Opinion

BY MARC LECUYER

July 10, 2019

Spending the day in line every two years to renew a licence plate sticker or going in circles on the internet looking for a specific government form is a common frustrating experience for most Canadians. Canadians have become almost as well-versed in frustrating public service experiences as in har...

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