Time to strengthen passengers’ rights by making airlines accountable through a watchdog

Passengers deserve better. With the upcoming deadline for submissions, and this being an election year, it is our last chance to finally make airlines accountable.

If Transport Minister Marc Garneau, pictured before the House Transport Committee on Nov. 27, 2018, and Prime Minister Justin Trudeau want to truly make the CTA accountable to Canadians, they need to create an independent watchdog.The Hill Times photographs by Andrew Meade

Opinion

BY DANIEL TSAI

February 18, 2019

With the new air passengers rights bill regulations set to become law, the new regime fails to address the overwhelming complaints between passengers and airlines. Whenever there is a dispute between the airline and passenger that the parties can’t resolve, the passenger is left to fend for for...

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