Les Linklater’s job is to fix Phoenix—including for himself

A known problem solver from the policy world, Linklater is pushing pods and promoting payroll innovation to find solutions to the ongoing Phoenix disaster.

Public Services and Procurement Canada associate deputy minister Les Linklater says he's not immune to payroll problems, but is waiting his turn as he manages 2,000 bureaucrats working to find solutions to Phoenix problems.The Hill Times photograph by Andrew Meade

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BY EMILY HAWS

April 18, 2018

Les Linklater’s job leading the team fixing the Phoenix pay system can be frustrating, daunting, and pressure-filled, but he empathizes with public servants’ payroll frustrations because he’s dealt with them firsthand. His...

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