Garbage fed in to the creation of the Phoenix system means plenty of garbage to take out for those left to clean up the mess

If those involved in the design do not include those with expertise of the work that has to be done by the system, then there is no hope for a fix.

Hundreds of public servants represented by a number of unions gather outside the Prime Minister's office in October to show their unhappiness with the government's handling of the Phoenix payroll system issues. The failure of the Phoenix system is not unique in the age of the internet, writes Gar Pardy. The Hill Times photograph by Andrew Meade

Opinion

BY GAR PARDY

February 21, 2018

OTTAWA—The ongoing saga of our modern Phoenix, seemingly similar to mythical bird that rose from the ashes, brings much angst and no delight to those who toil for the government of Canada. The modern Phoenix has two wings. One is to create a new centralized pay system out of a labour-intensive, s...

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