Anti-foreigner sentiment hurts Philippine BPO business

Telus employs about 12,000 call-centre workers in the Philippines to service both its own customers and those of other clients. Manulife and Sun Life also have BPO operations in the Philippines, as do Bombardier and Atco Gas and other Canadian firms.

U.S. President Donald Trump's 'America First' policies are another. There have been few concrete measures taken by the Trump administration to restrict offshoring by U.S. companies, but that isn’t to say Trump won’t wake up one morning and start flailing away at the issue. Photograph courtesy of Gage Skidmore

Opinion

BY PHILLIP DAY

December 18, 2017

MANILA—The lights are on all night in a shiny new building that connects this city to Canada. The bright Telus signs that cast light onto one of the city’s busiest intersections are one hint of the connection, but the real tie-up takes place inside. Have a question about your internet connection...

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