Enhanced protection of air passengers’ rights on the way
The new regime would establish clear standards for how passengers are to be treated in various situations, including cases of overbooking, delays, cancellations, long delays on the tarmac, or lost or damaged baggage.
Two weeks ago, I was disturbed, as many Canadians were, by the appalling incident that took place on board a United Airlines flight, when a passenger was forcibly removed from his seat.
I, like most others, found the incident shocking and upsetting. When I learned about this event, I wrote to all t...
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