The importance of keeping a laser-like focus on veterans’ outcomes
Determining the outcome we are trying to achieve should be the starting point rather than trying to justify the outcome after implementing a benefit. If we use this approach, we will find the root causes of problems and be better able to solve them.
Since Canada passed the Pension Act in 1919—its first major legislation to support veterans—every 20 years or so a review of veterans’ benefits is conducted because veterans’ needs change. The Pension Act has been amended many times over its almost century of existence. The Canadian Forces M...
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