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Q&A | Backlogs and complex pay rules bring risk to Phoenix replacement, says AG Hogan

The auditor general joined The Hot Room to discuss her March 2023 report digging into government efforts to scrap the problem-plagued Phoenix pay system and replace it with Dayforce, at a minimum preliminary cost of $4.2-billion.

In her March 2026 report, Auditor General Karen Hogan said the backlog of pay issues needs to be eliminated as soon as possible in order to prevent transferring these unprocessed transactions to a new pay system. The Hill Times photograph by Andrew Meade

Feature

BY PETER MAZEREEUW

May 11, 2026

The switch to a new pay system for public servants could go badly wrong if the government doesn't clear a backlog of old pay errors and deal with other risks to a smooth transition, according to Auditor General Karen Hogan.

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